Health and Wellbeing Caseworker
Responsible to: SEFF’s Director of Services & Project oversight committee
Location: Greater London area (To be confirmed on Appointment)
Hours of work: 37.5 hours per week (funded until 31st March 2021)
Salary: £25,871 Gross + 6% Pension, Payable monthly in arrears
Closing Date: 1pm on Monday 27th November 2017
This post has been developed as part of the PEACE IV Programme which provides investment for cross-border health and wellbeing services by increasing the quality of care in the sector for victims and survivors and their families, and collecting information on victims’ and survivors’ needs.
Purpose of the Role
The Health & Wellbeing Caseworker will work directly with individual victims and survivors and their families in a pro-active and innovative way to facilitate engagement with services and activities within the statutory, community and voluntary sector in keeping with their needs.
The key elements that constitute the role of Health and Wellbeing Caseworker are as follows:
Co-ordination and Delivery of Health and Wellbeing Services
- Proactively and innovatively engage with vulnerable and marginalised individuals.
- Keep up to date with relevant statutory, private and voluntary sector services available to victims and survivors and their families and work to ensure pathways are seamless, responsive and mitigate against duplication of services.
- Identify any barriers to victims and survivors accessing the care and support they need and work with the individual and relevant agencies to remove or mitigate any adverse effect such barriers may pose.
- The first point of contact for stakeholder enquiries, liaising with other agencies in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance and within the boundaries of Data Protection legislation.
- Advocate on behalf of and if necessary accompany individuals to services/appointments/activities where low confidence, low motivation and diminished trust may have left them isolated and marginalised.
- Facilitate the process for victims and survivors to access personalised support through the PEACE IV Resilience Programme e.g. one to one literacy tutoring or a physical activity of choice.
- Introduce victims and survivors and their families to shared spaces and services.
Business Improvement and Quality Management
- Ensure adequate and appropriate record keeping and that relevant databases are updated on a regular basis.
- Record, monitor and evaluate client progress according to measurable goals described in their individual support plan.
- Ensure that all support plans, records and associated processes are maintained to the standard required for auditing and monitoring and evaluation by VSS.
- Manage the security/processing of sensitive and confidential client information in keeping with the requirements of the Data Protection Act.
- Report any risks, issues and/or concerns to South East Fermanagh Foundation.
- Actively encourage participation of victims and survivors and their families in reviewing and modernising current services and in service development.
- Promote a culture of continuous service improvement through the appropriate sharing of constructive feedback and work with relevant statutory, private and voluntary sector organisations to implement improvements.
Personal Development, Performance and Professionalism
- Ensure the ongoing confidence of the public by maintaining high standards of personal accountability and ethical practice.
- Facilitate liaison with professional and senior management within stakeholder organisations.
- The foregoing is a broad range of duties and is not intended to be a complete description of all tasks. It is important to note that the responsibilities may change to meet the evolving needs of the Victims and Survivors Service.
By the closing date for applications, candidates must:
- Possess a University Degree, Professional Qualification or equivalent qualification in a relevant area. OR Possess 5 GCSE’s grades A – C, including English language AND have 2 years voluntary/paid experience equivalent to 16 hours per week in a community/voluntary/statutory environment working with individuals with mental health and/or physical health issues. OR NVQ Level 3 or equivalent AND have 1 year’s voluntary/paid experience equivalent to 16 hours per week in a community/voluntary/ statutory environment working with individuals with mental health and/or physical health issues.
- Demonstrate experience of effectively engaging with and building positive relationships with clients in situations where they have been vulnerable.
- Demonstrate experience of liaising with a broad range of service providers.
- Demonstrate experience of providing progress reports and management information in clear and agreed formats, in line with a reporting schedule.
- Demonstrate experience of successfully prioritising and managing your own workload while also communicating effectively with colleagues and management.
- Hold a full license valid in the UK with access to a car. This criterion will be waived in the case of an applicant whose disability prohibits driving but who is able to make alternative arrangements.
- Demonstrate experience of at least 1 year working with or in the interests of victims and survivors of the Troubles.
- Demonstrate experience of using or contributing to outcomes focussed monitoring and evaluation processes.
To apply please download and complete the documents people and email then with a completed CV to firstname.lastname@example.org or post them to SEFF, 1 Manderwood Park, 1 Nutfield Road, Lisnaskea, County Fermanagh, Northern Ireland, BT92 0FP.